On August 22, 2018, the Federal Bureau of Investigation (FBI) notified Burgerville of a cybersecurity breach impacting a number of the company’s systems. We immediately brought a team of cybersecurity experts in to augment our own IT department and began a forensic investigation to determine the extent of the intrusion. Through our investigation it was discovered that the intrusion was still active on September 19, 2018.
We immediately began taking steps to contain the breach and disable the malware. We have determined that some of our customers’ credit and debit card information, including names, card numbers, expiration dates, and the CVV numbers found on the back of most cards may have been compromised. There is no evidence of any other personal information being compromised.
In an abundance of caution, we encourage anyone who has used a credit card at any of our locations in the past year to consider that their credit card information may have been compromised.
We’ve set up a website, www.Burgerville.com/security, and a call center to help provide you with the information you need.
According to the Department of Justice, the hackers targeted our systems as well as more than 100 others across 47 states, more recently with a special focus on businesses with locations in the Pacific Northwest. In these times it’s important for businesses as well as individuals to come together to address these issues and support the community we all love.
For more details and how to protect your information, visit www.Burgerville.com/security or call 1-855-336-6688 (toll-free, US only), Monday through Saturday, 6:00am-6:00pm (PST).